Full 256-bit SSL Encryption
All data transmitted between your device and rg99 servers is encrypted using industry-standard 256-bit SSL protocol.
Secure Data Storage
Your personal data is stored on servers protected by firewalls, layered access controls, and round-the-clock security monitoring.
Your Privacy Controls
You have full rights to access, update, or request deletion of your personal data through your account settings or our support team.
No Data Sales
Rg99 does not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent.
PDPA Compliance
RG99's data handling practices comply with the Personal Data Protection Act (PDPA) and internationally recognised data protection standards.
Cookie Usage Transparency
We clearly explain the use of cookies and tracking technologies on our platform, and you can manage your cookie preferences at any time.
1. Introduction
Welcome to the rg99 Privacy Policy. This document explains in detail how rg99 — Malaysia's leading online entertainment platform — collects, processes, stores, and protects your personal data whenever you use our website or mobile app.
At rg99, we understand how important privacy is to you. The trust you place in us is a responsibility we take to heart. That is why every data handling process on this platform is designed to keep your information safe, used responsibly, and never misused.
This Privacy Policy applies to all users of the rg99 platform, including visitors without an account, registered members, and any individual who interacts with our services via the website, mobile app, live chat, or other communication channels. By using the rg99 platform, you are deemed to have read and agreed to the terms set out in this document.
If you have any questions regarding the privacy or processing of your personal data, the rg99 support team is available at any time via the 24/7 live chat in the app.
2. Information We Collect
Rg99 collects your personal information only when necessary to provide quality services, ensure platform security, and comply with relevant regulatory requirements. We do not collect any data beyond what is needed for platform operations.
| Data Category | Information Type | Purpose of Collection |
|---|---|---|
| Identity | Full name, date of birth, identification card number | Registration KYC Verification |
| Contact | Email address, phone number | Communications Security |
| Financial | Bank account details, transaction records, deposit and withdrawal history | Payments Anti-Money Laundering |
| Technical | IP address, device type, operating system version, browser data | Security Platform Improvements |
| Behaviour | Game history, betting habits, platform usage patterns | Personal Recommendations Responsible Gaming |
| Communications | Support chat records, sent emails, user feedback | Customer Support Service Improvements |
3. How We Use Your Data
All information collected by rg99 is used responsibly and solely for the purposes stated below. We do not process your data for any other purpose without first obtaining your consent.
- Account Management: Create, verify, and maintain your member account, including the KYC identity verification process required by law.
- Transaction Processing: Process deposits, withdrawals, and all financial transactions securely and accurately through our licensed payment providers.
- Platform Security: Detect and prevent fraudulent activity, unauthorized access, bonus abuse, and any other security threats against our platform and member community.
- Service Communications: Send important notifications related to your account, transactions, security updates, and necessary service information.
- Platform Improvements: Analyze aggregated usage patterns to improve interface design, app performance, and the overall quality of the user experience.
- Responsible Gaming: Monitor gameplay patterns to identify users who may need responsible gaming support, and enforce limits set by the users themselves.
- Legal Compliance: Fulfill applicable legal and regulatory obligations, including anti-money laundering (AML) reporting requirements where necessary.
- Personalized Marketing: Send promotions, special offers, and relevant game recommendations based on your preferences — provided you have given consent to receive marketing communications.
4. Data Sharing with Third Parties
Rg99 does not sell your personal data to any third party. However, in certain situations required for platform operations, we may share limited information with the following parties, all of whom are bound by strict confidentiality agreements.
- Payment Providers: Required transaction information is shared with licensed payment processing providers such as FPX, e-wallet, and local bank providers solely for the purpose of processing your transactions.
- Game Providers: Minimal usernames and game session data are shared with our licensed game software providers solely for the purpose of smooth and secure game delivery.
- KYC Verification Services: Identity documents are shared with licensed third-party identity verification service providers that comply with international data security standards.
- Relevant Authorities: rg99 will only disclose necessary information to law enforcement authorities, regulatory bodies, or enforcement agencies when required by law or a valid court order.
- Technology Partners: Technical infrastructure providers such as cloud services and security monitoring that help us operate the platform, subject to strict data protection agreements.
5. Data Security
The security of your personal data is an absolute priority at rg99. We continuously invest in the latest security infrastructure to ensure your information is always protected against cyber threats, data breaches, and unauthorized access.
- Transit Encryption: All data transmitted between your device and rg99 servers is encrypted using TLS 1.3 protocol with 256-bit SSL encryption, the same standard used by leading financial institutions worldwide.
- Storage Encryption: Sensitive personal data stored in our databases is encrypted using AES-256 algorithms, ensuring the data remains unreadable even in the event of a server breach.
- Layered Access Controls: Access to user data by RG99 staff is strictly controlled through a role-based access control (RBAC) system, multi-factor authentication, and comprehensive audit logs.
- 24/7 Monitoring: Our cybersecurity team monitors the platform around the clock using real-time threat detection systems to identify and respond to any suspicious activity immediately.
- Regular Security Audits: The rg99 platform undergoes regular penetration testing and independent security audits to identify and patch any vulnerabilities before they can be exploited.
- Incident Response Plan: We have a comprehensive incident response procedure in place. Should a data breach occur that affects your information, we will notify you within 72 hours via your registered email.
6. Cookies & Tracking Technologies
Rg99 uses cookies and similar tracking technologies to enhance user experience, maintain login session security, and understand how users interact with our platform. Below are the types of cookies we use.
- Essential Cookies: These cookies are required for the platform's core functions, including login session authentication, account security, and ensuring the platform operates correctly. They cannot be disabled without affecting platform functionality.
- Performance Cookies: Used to collect aggregated information on how users interact with our platform for technical improvement purposes. These cookies do not collect personally identifiable information.
- Functional Cookies: Allow the platform to remember your preferences such as display language, interface settings, and game preferences to deliver a more personalized experience.
- Analytics Cookies: Help us understand overall usage patterns, the most frequently visited pages, and how users navigate the platform. This information is used solely for product improvement.
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the rg99 platform.
7. Your Rights as a User
Under Malaysia's Personal Data Protection Act (PDPA) and international data protection principles, you have the following rights regarding your personal data held by rg99. All privacy rights requests are processed within 30 business days.
Right of Access
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
You may request the correction of any inaccurate or outdated personal data in your account.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data from our systems.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format.
Right to Restriction of Processing
You may request a restriction on the processing of your data in certain circumstances provided for by law.
8. Data Retention Period
Rg99 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable laws and regulations. Below are the general data retention guidelines we follow.
- Active Account Data: Retained for the duration your account is active and used to provide ongoing services to you.
- Financial Transaction Records: Retained for a minimum of 7 years from the transaction date to comply with Malaysia's financial and tax legal requirements.
- KYC Documents: Retained for 5 years after account closure to comply with anti-money laundering (AML) legal requirements.
- Security Logs: Retained for 2 years for security incident investigation and fraud detection purposes.
- Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.
- Inactive Accounts: Inactive account data that has been dormant for 5 years will be deleted or anonymised unless required for legal compliance.
9. Child Protection
The rg99 platform is intended solely for adults aged 18 and above. We do not knowingly target, collect, or process the personal data of children under 18 years of age under any circumstances.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and terminate the associated account. If you believe a minor is using the rg99 platform, please notify us immediately through our support team.
10. Privacy Policy Amendments
Rg99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services. All amendments will be published on this page along with the latest update date.
For significant amendments that affect how we process your personal data, we will notify you in advance via in-app notifications or the email registered to your account, at least 14 days before the amendments take effect. Your continued use of the rg99 platform after the effective date of the update is considered your acceptance of the latest version of this Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how rg99 handles your personal data, our support team is available to assist you at any time through the following channels.
- Live Chat: Available 24 hours a day, 7 days a week, directly in the rg99 mobile app or website. This is the fastest way to get immediate assistance.
- Support Email: Contact us at [email protected] for written enquiries requiring a more detailed response.
- Help Centre: Browse the FAQ us for answers to the most frequently asked questions about privacy and account security.
For formal requests relating to privacy rights under the PDPA, please clearly state the type of request and the relevant account information so our team can process your request more efficiently and accurately.