Our Commitment to You: rg99 believes that online gaming should remain purely a form of entertainment. We invest continuous effort, time, and resources to ensure every member has access to effective self-control tools, accurate information, and genuine support whenever it is needed. If at any point you feel that gaming has crossed the line from entertainment, reach out to us and we will be right there with you.
What Is Responsible Gaming?
Responsible gaming means playing with awareness – knowing your own limits, understanding the risks involved, and always putting your personal well-being above any desire to win. At rg99, this is not just a slogan on paper. It is part of how we have built this platform from the ground up.
Every rg99 member deserves to enjoy a wide range of gaming options – from the thrill of Live Casino to the excitement of Sports Betting – in a safe and well-regulated environment. We understand that for some, the immersive nature of gaming can cloud judgment. That is why we do not wait for problems to arise before taking action. We are already prepared with a suite of protective tools that you can activate yourself, according to your own needs and preferences.
Responsible gaming also means playing with money set aside purely for entertainment – not funds you need for basic necessities, bill payments, or future savings. Before you start each session, ask yourself: is this spare money I am genuinely comfortable spending for fun? If the answer is yes, enjoy every moment. If not, rg99 is here to help you set healthy boundaries.
Core Principles
- Play for Fun – not as a primary source of income.
- Set Limits – time and money before you begin.
- Don't Chase Losses – yesterday's outcome does not define today.
- Periodic Breaks – taking a break is a sign of strength, not weakness.
- Maintain Balance – gaming should go hand in hand with real life.
- Get Help – there is no shame in asking for support.
Six key tools we provide to keep your gaming experience healthy and in control.
Daily & Weekly Deposit Limits
Set the maximum deposit amount allowed per day, week, or month directly from your account settings. This limit takes effect immediately once set and can be lowered at any time.
Session Time Limits
Set a maximum duration for each gaming session. When the time limit is reached, the rg99 system will alert you and encourage you to take a break before starting a new session.
Self-Exclusion
Choose to pause your account for 24 hours, 7 days, 30 days, or up to 12 months. During this period, access to all games and deposits will be automatically blocked in full.
Personal Activity Report
View a detailed summary of your gaming activity – including total time played, deposit records, and win or loss patterns – to help you make informed decisions.
Promotional Notification Controls
Turn off promotional notifications, bonus offers, or game reminders at any time. You have full control over the information you receive from the rg99 platform.
24/7 Live Support
The rg99 support team is ready to assist you with responsible gaming matters at any time. Our live chat is available around the clock at no extra charge.
How to Activate Self-Control
Activating responsible gaming tools at rg99 is simple and can be done on your own in less than two minutes.
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1
Log in to your rg99 accountOpen the rg99 app or visit the official website and log in using your username and password.
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2
Go to Account SettingsTap the profile icon in the top right corner, then select "Settings" or "My Account" from the menu that appears.
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3
Select "Responsible Gaming"Look for the dedicated "Responsible Gaming" or "Self-Control" section in your account settings options.
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Choose the type of control you wantSet deposit limits, time limits, or activate self-exclusion options based on your personal needs.
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Confirm and save settingsConfirm your selection and the limits will take effect immediately. You will receive a confirmation via your registered email.
Minor Protection Policy
Rg99 takes the protection of children and minors seriously. Our platform is intended for individuals aged 18 Years and Above only. The following are the steps we take to ensure these standards are fully upheld.
- KYC Age Verification – all new members must complete an identity verification process to confirm their age before they can deposit funds or play.
- Automatic Block – accounts suspected of belonging to underage individuals will be blocked immediately pending investigation.
- Third-Party Report – if you suspect a minor is using the rg99 platform, please notify us via live chat and we will act immediately.
- Parental Control Software – we encourage parents to install parental control software on shared devices to prevent unauthorised access by children.
Protecting Your Loved Ones
Are you concerned about the gambling habits of someone you care about? rg99 understands that problem gambling doesn't only affect the individual — it also impacts families and those around them. If you have concerns, contact our team in confidence. We can help discuss available options, including applying for an account restriction on behalf of the person in question with appropriate supporting evidence.
Warning Signs – Recognise Them Before It's Too Late
Identifying early signs of a gambling problem is the single most important first step. Review this list honestly.
Playing beyond your set budget – you frequently find yourself spending more than you planned before you started playing.
Chasing losses – every time you lose, you keep playing in hopes of recovering the money you've lost.
Deceiving those around you – you hide your gaming habits or the amount you spend from family or friends.
Borrowing money to play – you use borrowed money, credit, or funds meant for essential needs to deposit into your gaming account.
Gaming has become a top priority – you neglect work, family, health, or other responsibilities in favour of gaming.
Feeling anxious or irritable when not playing – you feel uncomfortable, anxious, or irritable when you are unable to access the gaming platform.
Playing to escape problems – you use gaming as an escape from stress, sadness, or problems in your daily life.
Failing to limit yourself – even if you've intended to stop or cut back on playing, you haven't been able to do so without outside help.
Rg99 works with a range of support channels to ensure you always have somewhere to turn for help.
Rg99 Live Chat
Our dedicated team is available 24/7 to discuss your gaming concerns confidentially and without conditions.
Help Centre & FAQ
A variety of written guides and FAQs on self-control and healthy gaming are available in the FAQ us.
Support Email
Send written enquiries or requests to our responsible gaming team at [email protected] for a response within 24 hours.
Rg99 Mobile App
Manage all your self-control settings directly from the rg99 app, available for free download at download page us.
Understand How High-Risk Games Work
One of the best ways to play responsibly is to understand how games of chance are designed. Every casino game – whether slots, blackjack, or baccarat – has a predetermined return-to-player (RTP) rate. This means that in the long run, the house always holds a statistical edge.
This does not mean you cannot win. Wins happen every day at rg99. However, understanding that each spin or hand is an independent event — unaffected by previous outcomes — will help you avoid the thinking of "my luck is bound to turn soon." This mindset, known as the gamblers' fallacy, is one of the main reasons people continue playing beyond their intended limits.
At rg99, all our games use a Random Number Generator (RNG) independently audited by international audit bodies. Game fairness is at the core of our members' trust, and we make no compromises on this.
Take Care of Your Mental Well-Being
Mental well-being is the foundation of healthy gaming. Work stress, financial difficulties, or personal conflicts can affect our decisions while playing — often without us realising it. rg99 encourages you not to play when you are in an emotionally unstable state.
If you find that playing provides temporary relief from life's pressures, this is a sign that deserves serious attention. Gaming is not a solution to life's problems. It should be a small part of your leisure time, not your primary escape.
- Avoid playing when tired – the best decisions are made with a fresh and calm mind.
- Take regular breaks – stand up, stretch, drink some water, and take a few deep breaths.
- Talk to someone you trust – do not carry the burden alone if you feel overwhelmed by gaming.
- Find other enjoyable activities – hobbies, exercise, or time with family are healthy complements to online gaming.
Answers to the most frequently asked questions by rg99 members regarding responsible gaming.